Robbins Instruments offers a 30 day return policy from the date of delivery under the guidelines detailed below:
1. To return unused product call 1-973-635-8972 or email firstname.lastname@example.org and a return authorization will be issued to the buyer.
2. The return of any product shipped in error by Robbins Instruments will require that a return authorization be issued in advance and accompany the order. All shipping arrangements and costs will be paid by Robbins Instruments for these returns.
3. All approved returns for product that was NOT shipped in error by Robbins Instruments must be shipped prepaid by the Buyer and delivered to 2 North Passaic Ave, Chatham, NJ 07928, and must be properly packaged by Buyer. Substitute for original box must be of a similar durability to the original box and must fully protect the item in transit.
4. Used Product or custom Product is not returnable except for warranty purposes. Custom product is defined as unique configuration for one customer.
5. Product returns, which are not approved, do not include a return authorization, are damaged due to improper packaging, or are not prepaid, will not be accepted by Robbins Instruments.
6. All credit will be issued at full invoiced price.