Shipping Policy

TO PLACE AN ORDER, CHOOSE ONE OF THE FOLLOWING METHODS:

1. Online: Visit our secure website at www.robbinsinstruments.com

2. Telephone: Call toll free in the United States 1-800-206-8649, Monday thru Friday, 9:00 AM to 5:00 PM EST. For calls outside the U.S. you can reach us at 1-973-635-8972.

3. Fax: Fax your order to 1-973-635-8732, Attention: Customer Service - 24/7.

4. E-mail - info@robbinsinstruments.com

5. Mail: Robbins Instruments - P.O. Box 441 - Chatham, NJ 07928


PURCHASE ORDERS

We accept purchase orders based on website and catalog pricing. All other discounts must be authorized prior before submitting the purchase order.


PAYMENT OPTIONS

We accept the following:

Credit cards – Visa, MasterCard, American Express, Discover, PayPal.

Wire Transfer – Fee $25.00.

1. Money Order – The money order must be in U.S. funds. Please make sure your name is on the money order.

2. The check must be in U.S. funds drawn on a U.S. bank. Your name must be pre-printed on the check. Your physical address and telephone number must also be pre-printed or hand written onto the check. No PO Box addresses accepted. A $35 fee will be charged for returned checks. C.O.D. is not available - Pre-payment by credit card, money order or check is required.

Shipping Options

Orders received after 3pm EST will ship the next business day.

1. Ground Delivery: UPS, Fed-Ex, USPS First Class or Priority Mail.

2. Air Delivery: UPS Next Day, Second Day, Fed-Ex Next Day, USPS Express Mail.

3. Saturday Delivery: UPS, Fed-Ex. Orders must be prepaid. To guarantee Saturday delivery, place orders by Friday, 12:00 PM EST.

UPS Ground Map Results

Business days in transit from: CHATHAM, NJ 07928

Robbins Instruments

International Shipping

We use UPS, Fed-Ex, TNT Express, DHL, USPS.

Note: We supply a tracking number from all the carriers. USPS will only be able to track your package to its final destination using Global Express.

SALES TAX

We only charge sales tax on New Jersey orders.


International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country’s tax authority.

DAMAGES AND SHORTAGES

Merchandise damaged during shipping or shortages (missing items) must be reported to Robbins Instruments within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.


Inspect all merchandise at the time of delivery before signing off with driver.


Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.


Keep all original cartons and merchandise as received.


Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

BACK ORDERS

Merchandise damaged during shipping or shortages (missing items) must be reported to Robbins Instruments within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.


We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product “out of stock” on our website. If any product is not in stock for an order, we will ship out the in stock items and hold the back ordered item until it is available.


These policies are subject to change at any time without notice.


We are constantly updating our products. Some products may change (size, style, color) from what is shown in the catalog or website.


Prices subject to change without notice.