Robbins Instruments, Inc. - Terms & Conditions

How to Order

  1. Ground Delivery: UPS, Fed-Ex, USPS First Class or Priority Mail.
  2. Air Delivery: UPS Next Day, Second Day, Fed-Ex Next Day, USPS Express Mail.
  3. Saturday Delivery: UPS, Fed-Ex. Orders must be prepaid. To guarantee Saturday delivery, place orders by Friday, 12:00 PM EST.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Out-of-Stock Products – Back Orders

We regularly stock every item we carry. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. In this case, we will mark the product “out of stock” on our website. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


Payment – Credit Cards and Paypal

We accept the following credit cards: Visa, MasterCard, Discover, and American Express. You may also make payment(s) via PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.


Payment – Purchase Orders, Wire Tranfer

We do accept Purchase Orders for payment. We must approve your organization for credit terms and conditions. We have the right to refuse credit terms to organizations that do not meet or exceed our credit requirements. Standard purchase order terms are net 30 days. We do not provide any credit terms to customers outside the United States. International customers can use bank wires–fee $25.00, credit cards, or PayPal to make purchases.


Taxes

Our store is configured to automatically charge NJ sales tax. For orders shipped to other states, customers are solely responsible for reporting all sales taxes or other taxes.


Warranty and Guarantee

All products shipped are covered by their manufacturer's warranty or guarantee. Product warranty/guarantee specifics are usually located in the product packaging. If a product fails to perform as warranted, please contact Robbins Instruments.


Returns Goods Policy

Robbins Instruments offers a 30 day return policy from the date of delivery under the guidelines detailed below:

  1. To return unused product call 973-635-8972 or email info@robbinsinstruments.com and a return authorization will be issued to the buyer.
  2. The return of any product shipped in error by Robbins Instruments will require that a return authorization be issued in advance and accompany the order. All shipping arrangements and costs will be paid by Robbins Instruments for these returns.
  3. All approved returns for product that was NOT shipped in error by Robbins Instruments must be shipped prepaid by the Buyer and delivered to 232 Main Street, Chatham, NJ 07928, and must be properly packaged by Buyer. Substitute for original box must be of a similar durability to the original box and must fully protect the item in transit.
  4. Used Product or custom Product is not returnable except for warranty purposes. Custom product is defined as unique configuration for one customer.
  5. Product returns, which are not approved, do not include a return authorization, are damaged due to improper packaging, or are not prepaid, will not be accepted by Robbins Instruments.
  6. All credit will be issued at full invoiced price. 

Merchandise damaged during shipping or shortages (missing items) must be reported to Robbins Instruments within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received.

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.


Typographical and Computer Errors

We work very hard to eliminate store errors and provide the most updated product information and pricing. With thousands of products and SKUs everything will not be 100% perfect. In the event a product is listed at an incorrect price due to typographical, computer error, or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price. If you feel the pricing is incorrect after you placed an order, please send your order number and contact information to us. We will do our best within reasonable efforts to resolve any site errors. If we can’t resolve the situation, we will request you return the unused & undamaged product in the original packaging to us within 5 business days and we will provide a refund.


Pricing is Subject to Change without Notice

We work with many manufacturers and carry thousands of products. The manufacturers determine when to change prices. Sometimes we have timely notice of pricing changes and sometimes we do not. Price updates are a continual process and products can price at any time. We will always do our best to update product prices to ensure a quality and reliable experience from our company.


Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order and ordering notes, regardless of whether we sign them or not. We reserve the right to make changes to this site and these Conditions at any time.