For over 15 years, Robbins Instruments has serviced medical professionals across the world. In order to better facilitate our clients, we have complied a short list of common questions regarding our products and policies.
- What is Robbins Instruments?
Robbins Instruments is one of the leading manufacturers of high-quality, medical-grade equipment and instruments in the United States. Our products are developed to ensure plastic surgeons successfully execute liposuction surgery with precision and care, while maintaining comfort and reliability.
- How can I contact customer service?
You can send your inquiries to our customer service form here. Additionally, you can call our offices from Monday to Fridays at 1-866-336-1333.
- How do I place my orders?
Orders can be placed here. You will need to register and sign-in before purchasing any of our products. Once registration is complete, you may begin to purchase products by adding your selections to your cart before check out.
- Where can I receive updates on new products and promotions?
You can learn more about new products and promotions offered by Robbins Instruments by subscribing to our newsletter. Simply enter your email address on the form at the bottom of this page. Additionally, you can follow us on Facebook, Instagram, and Twitter to receive regular updates.
- What payment methods do you accept?
Robbins Instruments currently accepts credit card payment through Visa, Mastercard, and American Express.
- Can I order in bulk?
Yes. You can contact us directly at firstname.lastname@example.org to discuss bulk orders with our team.
- How can I track my orders?
A tracking code will be provided upon check-out and can be found in your dashboard. The code will be generated by your chosen shipping service and can be tracked on their respective websites. You may also track your shipment here.
- What shipping provider do you use?
All North American orders are shipped through UPS.
- How much will shipping cost for a single order? For bulk orders?
Shipping will ultimately depend on the weight and size of your orders and delivery address in relation to our headquarters in Houston, TX. Shipping costs will be calculated and present together with your total prior to checkout.
- Can I change my delivery address?
Yes, you can change your delivery address. You must edit your delivery details on your profile. A confirmation e-mail will be sent to confirm your changes.
- What is your policy on product returns?
All items that are unused and in original condition may be returned. Note that all returned items are subject to a 20% restocking fee.
- How long do products last?
The lifecycle of reusable canisters, cannulas, and accessories is undefined because the lifecycle depends on frequency of use and other factors, such as force(s) applied during use and/or autoclaving.
- Will I be able to get a refund for any cancelled orders?
Yes. Canceled orders are immediately refunded. In addition, you will receive an email notification confirming the order cancellation and your refund. In the event that you have yet to receive a confirmation of your cancellation and refund, we suggest getting in touch with our sales team at email@example.com.
If you have other concerns, please click here to contact us.